At Daydream Bodyworks we need to keep a strict cancellation policy in place to be fair to everyone. The policy we have is 24 hours. We do understand that we are in New England and there will be snow/snowstorms In the event you feel the roads are too dangerous to drive then we require you email or leave a massage NO LATER then 8:00 AM or you will be charged the full services you have booked. We apologize for the inconvenience but in most snow storms we travel to get here to have everything prepared for you in order to give the highest quality. THE EXCEPTION TO THIS IS VALENTINES DAY WEEKEND.. Most clients stay in hotels and we have a long wait list that we are not able to fill at the last minute so you will be charged if there is not a 24 hour cancellation.